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New research released today from UT’s Global Supply Chain Institute, in collaboration with leading B2B integration provider DiCentral, looks at supply chain trends, issues, and challenges expected in 2016 and beyond.

The survey of over 200 organizations from a wide range of industries asked respondents to weigh in on issues such as inventory visibility, supply chain costs, new enterprise resource planning integration, responsiveness to customer demands, and more.

The study indicates that more organizations today are investing in B2Bi (business to business electronic integration) to cut costs and increase business flow efficiency. Of those surveyed, 94 percent saw significant improvement in their electronic connectivity capabilities and 68 percent reported that their clients said they were easier to do business with after using cloud-based B2Bi managed services.

Another major finding suggests that the opportunities for streamlining processes offset the resources to achieve it, as increased pressures on internal IT departments to meet core business objectives can lead to potential gaps in knowledge and technology.

Ninety-six percent of those surveyed said they are linked electronically in some way with at least one of their trading partners, yet the average organization spends just over 5 percent of its IT budget on electronic connections. Electronic connections are expected to increase more than 20 percent over the next three years, and 69 percent of those surveyed said that they intend to increase the number of customers they trade with electronically.

Paul Dittmann

“Successfully collaborating with your business partners requires many things. But as we show in this white paper, technology plays a major role, a role that will only grow larger in the future” said Paul Dittmann, executive director of the Global Supply Chain Institute in UT’s Haslam College of Business.

The study presents several examples of successful collaborations that achieved impressive results. For instance, an office supplies retailer surveyed for the study invested time and technology to collaborate more effectively with a major supplier, and as a result, in-stock fill rates rose significantly—to nearly 99 percent from below 95 percent. Lead times reduced nearly 60 percent. Forecast accuracy improved by more than 30 percent, and inventory turnover increased 9 percent.

Although B2Bi has been around for more than thirty years, many of those surveyed felt that considering the proliferation of the Internet of Things and cloud-based applications, it is still in an early stage—especially globally. Technology integration tools are widely implemented in some industries and sparse in others.

“Trading partner collaboration in the supply chain environment is essential in today’s hypercompetitive and technological business world,” said Thuy Mai, president and CEO of DiCentral. “We at DiCentral help thousands of organizations take on this daily challenge, and for the first time we wanted you to hear from these organizations and share their perspectives. Our hope is that the reader will utilize this study as a tool to improve trading partner collaboration, lower total operating costs, and enhance corporate agility.”

The study provides a framework for developing a strategy for technology-enabled collaboration and includes a self-evaluation to determine how well organizations are using technology to collaborate with their suppliers and customers, as well as a checklist for selecting a third party to manage electronic transactions.

About the Study

The study encompassed a quantitative survey of more than 200 professionals from a wide range of industries including consumer products, retailers, discrete manufacturers, and process manufacturers. Companies ranged in size from $50 million to more than $2 billion.

Download a copy of the full study online at or contact Yehuda Cagen at DiCentral (281-480-1121 ext. 295) for more information.

Founded in 2000, DiCentral is a leading global provider of B2Bi Managed Services headquartered in Houston, Texas, with ten offices worldwide supporting customers in over twenty-seven countries.


Katie Bahr (865-974-3589,

Tyra Haag (865-974-5460,