To remain in the Partnership Promise PPO for calendar year 2012, the State of Tennessee required enrolled employees and spouses to have a health screening and complete a health questionnaire and submit the results to APS Healthcare by June 30. If you did not meet the requirements, you will be transferred to the Standard PPO for calendar year 2012.
APS Healthcare sent out notifications to employees with an incomplete status in mid-August. If you believe you met the requirements and still received the letter, you may submit an appeal to APS. The deadline for appeals is Wednesday, August 31.
There are several ways to file the appeal:
1) Call APS at 1-888-741-3390. The call center hours are 9:00 a.m. to 9:00 p.m. Eastern Time.
2) E-mail your appeal to APS at webform@bytesofknowledge.com.
3) Fax your appeal to APS at the following number: 1-877-797-6915.
4) Mail your appeal to the following address (must be postmarked by August 31):
APS Healthcare
P.O. Box 682326
Franklin, TN 37067
All appeals will be reviewed by APS Healthcare’s Appeals Department in accordance with standards established by the State of Tennessee Insurance Administration.
Due to the process established by the State of Tennessee, the University of Tennessee will not know the status of its employees until mid-September. If you are unsure of your status, you must call APS Healthcare at 1-888-741-3390.