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August 17, 2011

To: UT Knoxville Students

From: University Registrar Monique Anderson

Subject: University of Tennessee, Knoxville, Electronic Mail Policy

It is important that the University of Tennessee be able to communicate quickly and efficiently with its students via e-mail. The official University of Tennessee policy requires that all undergraduate, graduate and professional students must have an activated university-supplied e-mail address ( This e-mail address is used to address official university communication and is routed to their university-supplied e-mail account.

Students are held accountable for information contained in official university mailings to their university-supplied e-mail address. Students should review their e-mail address at

It is strongly recommended that students use their university-supplied e-mail account and do not change the default e-mail address routing. Any student who chooses to forward their UT e-mail address to a non-university e-mail account (e.g., Yahoo, Hotmail, Gmail, etc.) maintains full responsibility for the receipt of all electronic communication from the university.

Please be aware that some e-mail providers do not deliver forwarded e-mail or e-mail routed from an outside domain. The only way to guarantee that important university-related messages (including information and notices regarding university financial obligations, course schedules, cancelled courses and financial aid information) are delivered to a valid e-mail account is to use the university-supplied e-mail account.

Student e-mail addresses are found in the University of Tennessee People Search Directory at: For assistance checking your e-mail account information, please contact the OIT HelpDesk at (865) 974-9900 or online at

It is possible that changes have been made to your classes, so be sure to know what time and where your class is meeting. Changes to the location of your class can occur after classes have started, so continue to check your schedule during the first week of classes on MyUTK at

Remember to check your e-mail frequently for important messages about your schedule. If you have added yourself to a waitlist and a seat has become available, you will receive an email letting you know that you need to add the course. The course will no longer be added automatically; you must go to MyUTK to add the course or you may lose your opportunity to register. There is only a limited time available for you once you have been notified that a seat is available.

Know the deadlines for dropping and adding courses by checking the Timetable/Financial Deadlines Calendar online at

If you have questions, please contact the Office of the University Registrar at 974-2101 or