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To: UT Knoxville Students
From: University Registrar Monique Anderson
Subject: University of Tennessee, Knoxville, Electronic Mail Policy


It is important that the University of Tennessee be able to communicate quickly and efficiently with its students via e-mail. The official University of Tennessee policy requires that all undergraduate, graduate, and professional students must have an activated university-supplied e-mail address ( This e-mail address is used to address official university communication and is routed to their university-supplied e-mail account.

Students are held accountable for information contained in official university mailings to their university-supplied e-mail address. Students should review their e-mail address at

It is strongly recommended that students use their university-supplied e-mail account and do not change the default e-mail address routing. Any student who chooses to forward their UT e-mail address to a non-university e-mail account (e.g., Yahoo, Hotmail, Gmail, etc.) maintains full responsibility for the receipt of all electronic communication from the university.

Please be aware that some e-mail providers do not deliver forwarded e-mail or e-mail routed from an outside domain. The only way to guarantee that important university-related messages (including information and notices regarding university financial obligations, course schedules, cancelled courses, and financial aid information) are delivered to a valid e-mail account is to use the university-supplied e-mail account.

Student e-mail addresses are found in the University of Tennessee People Search Directory. For assistance checking your e-mail account information, please contact the OIT HelpDesk at 865-974-9900 or the OIT website.

If you have questions, please contact the Office of the University Registrar at 974-2101 or